Registered Nurse (Triage)

Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity


Our Nurse Triage team takes calls from virtually all over Australia. The team will triage symptoms and provide recommendations helping callers make informed healthcare decisions. Nurse Triage provides general health information and, if appropriate, referral to local service providers. This is a safe and accessible service operating 24/7, 365 days a year.


Roles are offered between 18.75 to 37.5 hours per week. You must be available to work in shifts mainly during late afternoons and weekend periods.

Applications will be considered for a fixed-term contract until 30th June 2022.



Our phone-based work from home Nurse Triage role includes:

•         Helping callers through challenging situations using our clinical triage system

•         Ensuring clinical governance and care outcomes are met; using our technology and systems to complement strong clinical assessment skills which arrive at a suitable disposition for each caller,

•         Virtual induction training over one week, along with ongoing support and assistance.


About You


You are a Registered Nurse Division 1 with;

  • 1 years recent experience (full-time equivalent nursing experience in a clinical role with direct patient care in the last 5 years). 

  • Experience in the following areas will be an advantage but not essential; Emergency, Acute Medical/Surgical, Critical Care, High Dependency Unit (HDU), General Medical/Surgical, or Paediatrics in Australia

  • With clear communication skills and the ability to use your critical thinking on the spot, you are self-driven and passionate about improving the lives of the Australian public.


Key requirements for this role include:

  • Current AHPRA registration with no limitations

  • Superior nursing assessment skills

  • Intermediate IT skills; comfortable navigating software, and multitasking including typing and talking at the same time.

  • Availability to work a variety of weekends and early mornings/evenings/nights on a fixed roster


Your eligibility to work from home requires:

  • A dedicated private room which can be used for your home office set up with no disruptions

  • A suitable internet connection is required

  • An active landline connection


Please chat to us if you are unsure about your eligibility to work from home – we are always happy to support new-employee setups.


Please also note that due to business requirements, unfortunately, leave in the first 3 months of your employment may not be accommodated.


A career with us


With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.


We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives.


To start small and impact bigger.


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